As part of our quality management system, we actively encourage feedback from our clients both during and at the completion of a project. Every client is encouraged to identify our strengths and weaknesses, so we can be proactive in improving the services we provide to clients. Feedback also provides opportunity to identify areas that require further staff training and these opportunities are built into our regular staff training programmes.
Our methodology for seeking and recording feedback is to firstly record client comments that are received during the normal course of business, and secondly initiate an online client feedback request at the close of all projects. These feedback forms are saved in our website and forwarded to our administrators for review and processing.
So you can have confidence in our services, we have identified and provided a range of feedback comments that have been received over the years that we have been in busines. Like most businesses we find the key to successful projects is successful relationships between staff and clients, and frequently the feedback identifies that it is these relationships that have been paramount during the project.
I was impressed and will use your services in the future with timeliness being one of the biggest benefits on this particular project
We have been dealing with Kevin Birch for all our surveying needs and have had worked with Sir William on many other occasions My Comments: The ability to work with your staff face to face is how we as Maori operate. Your staff's understanding of our cultural needs and tikanga makes our working relationship more meaningful. We therefore had the awesome experience of working with professionals and your communication was excellent Personally knowing Sir William reinforced our trust in your organisation. I would definitely utilize your services again and I would have no problems in recommending your services to others.
You guys delivered exactly what we wanted and as a result we achieved the desired outcome and were extremely happy with the results. Big thanks to all who assisted Bill in this undertaking. Cheers Don
Would you utilise our service again if the need arose? Feedback to Birch Surveyors on completion of a Rural Subdivision: I have done several of these projects this project was the best consultant experience and outcome I have had Additional Comments: A good all round experience. Good relationships with the Council assisted in the process or consents and sign offs.
Over the years, I have experienced 100ís of experts in many different countries and in many different professional fields. While I want to acknowledge the teams excellent professionalism, I want to highlight their ability to think outside the square and to translate that into laymanís terms Ė a sign of a true professional who knows his job through and through. They also have the ability to see their thinking through to a positive closure. It has been a real pleasure working with Birch Surveyors over the last five years on two difficult and technically challenging projects both of which they have taken to a successful conclusion. Robert Brake, RB Waiuku Ltd.
Robert Brake, RB Waiuku
Client feedback from Grant of Mayfair Pools. "I have found the team at Birch Surveyors both pleasant and professional to deal with. I would have no hesitation in recommending their services. They have taken all the difficulties out of the resource consent process for my business" May 2012
This is just a note to let you know how much we appreciated the services we received from Birch Surveyors during our recent subdivision project. From our perspective, the advice we received was pragmatic and realistic, the service we experienced from each of the staff members we dealt with was first-class, the final costs were exactly as estimated, and the overall outcome was highly satisfactory. In other words, a good job well done.
Kevin and his team have been providing the Counties Racing Club and Pukekohe Park with all their surveying and Resource Management needs for the last nine years. During this time the work has included site plans for redevelopment projects, GPS surveys and plans of the motor racing track, CAD drawings of various part of the facilities, preparation of advertising maps, Resource Management advice and preparation of submissions, Plan change submissions, and a range of other general assistance. I have found their services to be of the highest caliber, and their willingness to met deadlines extremely helpful. Kevinís Resource Management knowledge has proved to be invaluable on many occasions. Our organization would recommend Birch Surveyors to anyone requiring Surveying Services.
Greg Mitchell, General Manager Counties Racing Club
Subway Investments Ltd & Pukeko Creek Ltd has used the professional services of Birch surveyors over several years, during the development and redevelopment of "The Warehouse" site. They have provided expert advise on redevelopment issues and provided detailed site plans, easement surveys, and completed subdivision consents. We have been extremely satisfied with their professional expertise.
Nigel Muir, Director Subway Investments and Pukeko Creek Ltd
We have had first-rate on time service from Birch Surveyors and they can think outside the square to achieve excellent results.Ē Robert Brake, Managing Director, RB Waiuku Ltd
Robert Brake, Managing Director, RB Waiuku Ltd
Birch Surveyors prepared the engineering drawing for resource consent on a Subivision at Brights Road Waiuku. I have found them to be knowledgeable, helpful and resourceful, in sorting out the many issues that arise through the consent process and are always available to give advise when required.
Well done to the team. Outstanding result
Hi Kevin Thanks for the work you have done for me and my company. I was impressed with your professional advice and your ability to find the best way round the problems.
Hi Kevin. Thanks for your guidance on the issues on the current subdivision. As always you have explained things so that I can understand them. Your preliminary plans and general estimates answer many of my questions, and I am always impressed with the speed you can get these matters completed. You should be proud of your team. I have set up a meeting with Nick next week so we can move to the next stage. .
Dear Bill On behalf of all involved in the application for Resource Consents for our project may I say a special thank you for the help that you have given to us on these matters. To say it was frustrating would be the understatement, and calm only really appeared after you took control. It was also helpful for us to correctly sort out which Marae was the correct representative to negotiate with. Sam Karaka has been very helpful. Many thanks again and I hope we will see you soon at the opening ceremony of the facilities. Kind regards Chris Horton 16th January 2013
Have used Birch Surveyors Ltd some three times ,over a sixteen year time frame ,and never had any problems. Great staff and good advice. 2018
Taking into account the nature of your project, the results achieved and the value of our invoices, do you believe you received value for money? Yes Comments: I was able to get an excellent result when selling my property. One of the factors was a site plan that was produced under a tight deadline. Many thanks to Birch Surveyors and their team. 2018